Hi, Do you get any error message? Method 1: I would suggest you to install the driver in Clean boot mode and check if it helps. How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7? Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article. You can try downloading Windows 7 64 bit drivers for you r printer from the link: Method 2: Also follow the troubleshooting steps from the article and check if it helps. Windows 7 does not support the HP Deskjet 3420, but businesses can install the driver for the HP Deskjet 3600 to their computers as a workaround. The driver is compatible with both 32-bit and 64-bit versions of the operating system and it enables the Deskjet 3420 to communicate with your PC. Free drivers for HP Deskjet 3420. Found 14 files for Windows 7, Windows 7 64-bit, Windows Vista, Windows Vista 64-bit, Windows XP, Windows 2000, Windows 98, Windows ME, Mac OS X, Mac OS 9, Mac OS X 10.6. Printer problems in Windows Also refer: John Rubdy Forum Moderator| Microsoft Community.
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